Delete your MealVue Chef account

MealVue Chef is published by MealLens Inc. on Google Play and the App Store. This page explains how to delete your MealVue Chef account and the data that goes with it, and what we keep afterwards.

Delete it in the app

1. Open Settings and tap your name to open My Profile.
2. Under Manage Account, tap Delete Account.
3. Confirm with your password — or, if you signed in with Apple or Google, by typing "delete my account".

We send a confirmation e-mail to the address on your account.

Delete it without the app

E-mail support@mealvue.com from the e-mail address on your account, with the subject "Delete my MealVue Chef account". We reply to confirm the request came from you, then delete the account exactly as described below. If you no longer have access to that address, say so in your e-mail and we will ask you for another way to confirm the account is yours.

Delete some of your data

You can remove parts of your data in the app without deleting your account:

• Kitchen items — open an item and tap Delete, or use Settings → Clear Inventory to remove every item. The record of when items arrived in your kitchen (acquisition history) stays with your account until you delete the account.
• Shopping list — remove an item, or tap Clear List.
• Recipes you created — open the recipe, edit it and tap Delete Recipe.
• Community posts and comments — open the menu on your post or comment and tap Delete. It disappears from the community for everyone; the text stays in our records until you delete your account.
• Profile photo — in My Profile, tap your photo and choose Remove photo; the photo is deleted from our storage.
• Bio — clear it under My Profile → Personal Information.

To have anything else removed — or a deleted post or comment erased from our records — e-mail support@mealvue.com from the address on your account and say what you want removed.

What happens next

• Deleting your account starts a seven-day grace period during which you can restore it by replying to the confirmation e-mail we send you; a member of our team then restores it manually. After seven days the account is permanently deleted, together with your profile, inventory, shopping list, acquisition history, meal plans, saved recipes, and devices.
• Guest accounts that delete themselves are deleted immediately, with no grace period.
• Your follows, saves, ratings, and community memberships are deleted.

What we keep

• Recipes you created and community posts or comments you published are kept but detached from you (shown as "Deleted user"), and the photograph attached to each of your community posts is removed (a photograph you replaced before deletion, or uploaded but never attached to a post, is not tracked and is not removed).
• Our AI-usage cost records are kept with the link to your account removed (the device identifier is retained).
• Moderation records (reports you filed and moderation actions) are kept with your identity removed.
• AI Assistant questions are retained in anonymous form to improve our documentation; they hold no name, account, or device identifier, so they cannot be linked to you.
• Error reports and session recordings held by our monitoring provider are kept for a limited period under that provider's retention settings and then deleted.
• Backups. Our database provider takes automated backups of our database, which are retained for a short period (currently up to seven days) for disaster recovery and are not used for any other purpose. Residual copies may persist in backups for that period after deletion.

We may also retain information where needed to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, and/or comply with applicable legal requirements.

Full details are in sections 6, 8 and 11 of our Privacy Policy.

Contact

MealLens Inc., Attn: Privacy Officer, 1402 Rushwood Cres., LaSalle, Ontario N9H 2B2, Canada · support@mealvue.com · +1 (647) 830-7080